If you need help due to a declined transaction and have sufficient funds to cover the purchase, your Prepaid Card was most likely declined due to security and safety measures in place to protect your funds.

Use your Card in-person or at a different merchant online and make sure to include the card security code.

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Vanilla prepaid

Frequently Asked Questions

Find answers to common questions about Vanilla Prepaid Cards

A Vanilla Prepaid Card is a prepaid Visa or Mastercard that can be used anywhere these cards are accepted. It's a convenient and secure way to shop online, pay bills, or make everyday purchases.

About Vanilla Prepaid Cards

Vanilla Prepaid Cards are one of Canada's most trusted prepaid card solutions. Whether you need a prepaid Visa or Mastercard, Vanilla offers flexibility and convenience for all your needs.

Use your Vanilla Prepaid Card for online shopping, in-store purchases, bill payments, and more. No credit check required - simply purchase, and start spending anywhere Visa or Mastercard debit cards are accepted.

Vanilla Prepaid Cards are available in various denominations at thousands of retail locations, making it easy to get exactly what you want.